Keyword: customer service

Stealing and the Search for Love July 9, 2009

Host: Armand DiMeleGuests: Jenny, Sarah, Stephanie D'Ambra, Susan

In this episode, Armand DiMele explores the complex motivations behind stealing, particularly in children and adolescents. He discusses how stealing can stem from a lack of love and attention, and how societal influences can shape behaviors. Armand emphasizes the importance of teaching children about honesty and the consequences of their actions. He also highlights the emotional struggles faced by those who steal, suggesting that it often reflects deeper issues of self-worth and belonging. Through various anecdotes and examples, he encourages listeners to consider the underlying factors that drive individuals to take what is not theirs, ultimately framing stealing as a desperate search for love and acceptance.

Management Lessons from the Mayo Clinic July 7, 2009

Host: Armand DiMeleGuests: Leonard Berry

In this episode, host Armand DiMele engages with Leonard Berry, co-author of ‘Management Lessons from the Mayo Clinic.’ They discuss the unique organizational culture of the Mayo Clinic, emphasizing the importance of patient-centered care, team dynamics, and the ethical responsibilities of healthcare providers. Berry shares insights on the hiring process, employee retention, and the significance of creating a supportive work environment. The conversation highlights how the Mayo Clinic’s commitment to core values and efficient operations contributes to its long-term success, making it a model for other organizations in various sectors.

Listening April 3, 2008

Host: Armand DiMele

In this episode, Armand DiMele explores the nuances of listening and its significance in human interactions. He discusses various types of listeners, the importance of being genuinely heard, and the impact of effective communication on relationships. Armand shares anecdotes about listening in different contexts, from personal relationships to professional settings, emphasizing that true listening goes beyond mere words. He encourages listeners to reflect on their own listening habits and the value of being present in conversations. The episode invites introspection on how listening shapes our connections with others.